Welcome to XcelentBet's Help Center! Our friendly support team is happy to answer your questions. This service is available 24/7! Just another way XcelentBet strives to better service our customers. If you prefer, you can also email us via our contact form.
Play for real or just play for fun ... regardless of your choice, we are pleased that you have chosen XcelentBet as your Internet gaming destination.
Following is a quick overview to assist with your casino game play instructions:
Step One. Believe!
First, the game results are completely random and in line with Nevada gaming regulations (our overall monthly payout percentage is above 96% - better than most Las Vegas casinos). Second, you will get paid. You will not only simply receive your winnings, but you'll receive them in a timely manner. Our many payment processors provide timely and varied methods of payment (see payment processors websites for details.)
Step Two. Opening an account
Click on "PLAY FOR FUN," or "CREATE ACCOUNT." If you select "PLAY FOR FUN" you'll be directed to the main interface where you can select from our expansive menu of casino games. If you select "CREATE ACCOUNT" you will need to complete the brief registration form, including the selection of a username and password. Please remember to write down this password information. This password information may also be used in the sportsbook.
Step Three. Depositing Funds
First, click on the "$" sign at the top of the interface. A new window (Cashier) will then appear requesting your username and password. After entering the info, on the following page, please select "deposit." Next, simply choose a deposit method along with the dollar amount of your deposit.
Step Four. Collecting Winnings
When you are ready to cash-out and collect your winnings, again click on the "$" sign at the top of the interface. Next, enter your username and password. On the next page, click on "withdraw". You will be asked to enter your requested withdrawal amount. In order to complete the withdrawal, you will also need to enter the PIN number that was sent to you via e-mail (all players receive a unique PIN by e-mail, which is sent out during the account registration process.) Checks are processed every 48 hours and, if requested, can be sent via Federal Express (otherwise payment is sent via regular mail).
Frequently Asked Questions
Is online gambling legal?
Gambling online for real money is legal in most countries. However, some countries do not allow online gambling. You must abide by the applicable laws in your jurisdiction or area. In order to play for real money you must first consent to our Terms and Conditions.
Is your company licensed to operate gambling software?
XcelentBet is legally licensed to operate by the government of Curacao.
How old do I need to be to play?
To play for real money you must be a minimum of 18 years of age. In some jurisdictions you might need to be older. You must abide by the applicable laws in your area. If you are not of legal age you can practice and participate in all games where real money is not involved.
Are my winnings subject to taxes?
It is your responsibility to find out what the tax implications are in your jurisdiction. Every country has unique tax laws and it is up to you, the player, to pay taxes on your winnings as applicable.
How do I get started?
You can play our games for free without creating an account by using “Practice Mode.” To play for real money, you need to create an account. After your account is created you will need to deposit funds into your account. As soon as money is in your account you can play our instant play casino games, bet on your favorite sports, or play poker.
What is my PIN? Why do I have to have one?
Your PIN is your Personal Identification Number. This number is needed for you to have the ability to withdraw any money. Your PIN is distributed via e-mail during the account creation / deposit process. One of the most important aspects of your gaming account is the highest level of security we provide. We want you to rest assured that your funds are always safe. You should never inform other people of your PIN.
How am I assured that the cards are being dealt fairly?
We have taken extreme measures to ensure all of our games are played out as randomly and fairly as possible. Every casino game in our repertoire adheres strictly to the gaming regulations of Nevada.
Using advanced random number generation technology, we are confident that all cards are dealt randomly and fairly. This produces numbers that are as close to true random numbers as possible.
What is Free Money?
Free Money is the currency we use when you are awarded any type of bonus money. Bonuses can be earned when you make a deposit, through redeeming your Club Cash points, or by spinning the Big Wheel 'O' Free Money.
Free Money cannot be withdrawn from your account. As you play any of our games your Free Money balance will be used in tandem with your real money at a ratio determined by the casino and sportsbook management. Please consult the bonus section of the site for rules on free money or contact . Please note that all bonuses and the rules of play for the free money is offered at the discretion of the casino management and bonuses and rules may change from time to time.
* Free Money may not be available for use in all casino games at management's discretion.
What is Comp Points?
Comp Points is the name of our incentive rewards program as well as the name of the points you earn when you play any of our casino games. Each game gives you a different amount of points that you can use to redeem for cash and prizes.
Who should I contact if I have questions or problems?
If you are having any problems with your account or your software, contact our Customer Service using the information provided above.
Frequently Asked Questions
How Can I Make A Free Bet?
Occasionally we will run a promotion that allows you to make a FREE wager on a specific event. Simply follow the promotion links to the bet card and place a wager on the event that has "Free Wager" listed in it's title. You are required to place the wager for exactly the amount listed, nothing more or less. In order to place this free bet, you need to have at least the amount of the wager already in your REAL money account.
When you place the wager, no money from your account will be deducted and if you win, your account will be credited with the winnings for that wager. Here is an example:
The Free Bet is a $20 wager on the Miami/Dallas NFL game. You choose Miami -7 and place the $20 wager. You have $50 in your REAL money account so you are allowed to place this wager. Miami wins the game by 10 point and you win the bet. $20 was added to your REAL money account. If you lose, it doesn't cost you a penny.
How do I place a single wager?
For all events on which live betting is available,schedules and odds are posted. You can add a single wager by clicking on the "Bet" symbol beside your selection. This will add your selection to the bet card. Once you have entered the wager amount on your bet card, click on "Place Bet" to submit your bet. Your bet is recorded and your wager will be instantly deducted from your account. When the game has been played and the outcome to your bet has been resolved any winnings will be added to your account right away.
How do I buy points?
Buying Points can only be done on basketball and football pointspreads and over/unders. Choose the game, team and bet type you wish to bet on. When you make your selection, a list of Buying Points options becomes available. You can add any number of points from 1/2 to 3 simply by clicking on the appropriate button. If you want to go back to the default line, click on Straight Bet.
Once you have made your selection and bought your points, your bet ticket will now reflect your adjusted line.
How do I place a parlay wager?
You can combine any selections that are available onto one betting card, up to a maximum of 10 selections. You do this by choosing one event at a time by clicking the "Bet" symbol next to your selection. This will add your selection to the bet card. You can now add a second selection to the bet card by adding another selection from the same sport or by going to a new sport and adding another selection.
When you have more than one selection on a bet card, your bet price will begin to increase as you add multiple wagers.
How do I place a teaser wager?
Your teaser selection must be from either football or basketball point spreads or over/unders. You can not mix the sports. Click on the "Bet" symbol beside your selections in order to have them added to your bet card. Once you have 2 selections that qualify for a teaser wager, the teaser menu will pop up. At that time you can choose what type of teaser you want (e.g. 7 Point Teaser). Enter the wager amount on your bet card and click on "Place Bet" to submit your bet.
How do I create an IF Wager?
To create an IF wager you need to select two or more teams and add them to your bet card. The bet list options will display IF WIN and IF ACTION. Select the type of IF wager you are interested in placing by selecting one of these two options.
Once you have chosen your IF wager type and the teams you want to have in your wager, you now need to enter the bet amounts for each selection. Remember that you cannot add additional teams that are playing before your first selection. Also remember that your wagers for each additional bet cannot be for more than your original wager.
How do I create a Reverse Wager?
To create a Reverse Wager you need to select two teams and add them to your bet card. In the bet type list you will see Reverse WIN and Reverse ACTION. Choose the type of Reverse you want to make and enter your bet amount. Remember that the bet amount you enter will actually be double that because you are basically creating two IF wagers.
How do I place an Asian Handicap wager (Soccer Only)?
To create an Asian Handicapping bet, choose your team and the attached line. Then enter your bet amount. If you are placing a "Splitball" wager then remember your wager will be split into two wagers, one for each line.
How are my winnings calculated?
When you add selections to your Bet Card, the potential payout for your current wager is calculated and displayed automatically for you. The calculation is determined as follows:
The decimal price that we display is the price you get for the outcome of your event. This price includes your bet amount. Your winnings are calculated by simply multiplying your bet amount by the displayed odds.
Place a $100 bet at a price of 3.5
Your return would be:
$100 x 3.5 = $350
On North American Sports, the equivalent "cents line" or "money line" is also displayed. With a "positive" money line, which indicates the underdog, for every 100 cents you bet, you receive the amount displayed plus your bet amount. For example:
Place a $10 bet at a cents line of +130 (decimal price of 2.3)
Your return would be:
($10 x 130 cents) + $10 bet amount = $23 (= $10 x 2.3)
With a "negative" cents line, which indicates the favourite, for every 100 cents you wish to win, you need to bet an amount equivalent to the displayed line. For example:
Place a $12 bet at a cents line of -120 (decimal price of 1.83)
Your return would be:
$10 + $12 bet amount = $22 (= $12 x 1.83)
How do I request sports wagering limits?
Sports wagering limits are always available upon request by contacting Customer Service using the information provided above.
This type of wager requires that your selection win outright. Odds are determined by something called a money line or price. Money lines are represented by a number preceded by either + or a - such as -110. A price is the same money line converted into a decimal such as 1.91.
European Wagers Straight Wagers
These wagers require you to select the outcome of an event. Your choice needs to either win, lose or draw for your wager to win. Selections in these wagers are accompanied by a price only such as 1.91.
Point Spread Wagers
Your selection must win by more than (or lose by less than) the adjusted line.
- If you were to select "Green Bay Packers + 3.0", the Packers must win the game, or not lose by more than 3 points.
- If you select "Miami Dolphins - 3.0", the Dolphins need to win the game by more than 3 points.
With regards to point spread betting, the odds are always - 110 (or 1.91), unless otherwise noted, which means you win $100 for each $110 bet. If the game happens to tie on the point spread, i.e. neither team wins nor loses by the specified amount, the bet is cancelled and the wager is returned.
You can place a wager based on the total final score of the game. You can bet the final combined score of the two participating teams will be "over" or "under" a specified total. Over/Unders are always -110 unless otherwise noted.
Buying Points is limited to football and basketball only. In 1/2 point increments, you can buy from 1/2 a point to a total of 3 points. Buying points can only be applied to a pointspread wager or to an over/under. You cannot buy points on a moneyline. There is a charge for every half-point you buy which will show on your bet ticket. There is an additional charge in football pointspreads when you buy points that move the line onto or off of 3 or 7. Charges are set by sportsbook management and may change without notice. Point-buy wagers may not be included in parlay wagers.
In this example, assume the price for buying a half-point is $0.10
The line is:
Detroit Pistons +4 -110
You buy 1/2 point, the line is now:
Detroit Pistons +4.5 -120
In this example, assume the price for buying a half-point is $0.10 and the extra charge for buying onto the 3 pointspread is $0.15
The line is:
Dallas Cowboys +2.5 -110
You buy 1/2 point, the line is now:
Dallas Cowboys +3.0 -135
Combining different wagers from various sports is a great way to increase your potential payout. In order for a combination wager to win, all of your selections must win. Any ties remove that game from your combination and reduce your combination by one, which will, in turn, reduce the pay out. In the event that your combination is reduced to a single game, that wager will be played as a regular, single selection wager.
The bet price is calculated by multiplying the individual prices of your selections. All your selections must win for the bet to pay out.
|# of Teams||1||2||3||4||5||6|
|# of Teams||7||8||9||10||11||12|
** Management reserves the right to limit the number of teams that may be parlayed, payouts displayed on bet ticket supersede payouts displayed in this table. Point-buy wagers may not be included in parlay wagers.
Progressive parlays differ from regular parlays in that they have a fixed payout and they only apply to 4 and 8 team parlays. Also, you still have the opportunity to win if you lose one of your selections. In a 4 team progressive parlay if you lose one game and win the other 3 you still win. In an 8 team progressive parlay you can win with either 6, 7 or 8 wins.
|4 team||8 Team|
|4 wins||4-1 (+400)||8 Wins||75-1 (+7500)|
|3 wins||1-1 (EVEN)||7 Wins||5-1 (+500)|
|6 Wins||3-1 (+300)|
Teaser Wagers (Football or Basketball)
A teaser wager allows you to make a combination bet on football or basketball with the point spread adjusted or "teased" in your favour. You can adjust the point spread of your selections in football by 6, 6.5 or 7 points. In basketball, point spreads can be adjusted by 4, 4.5 or 5 points.
All of your selections must win for a teaser wager to win. Any ties take that game off of your combination and reduce your combination by one, which in turn reduces the pay out. If your teaser is reduced to a single game your teaser wager will be cancelled and your wager will be returned to you.
There are also two special teaser wagers called "Sweetheart Teasers". These are always 3 team teasers where ties lose. You must win all three games in order for your teaser to win. If football the "Sweetheart Teaser" gives 10 points while a basketball "Sweetheart Teaser" adjusts your line by 7 points.
In this example (above), if you picked Miami in a 6 point teaser you would get Miami at +3.0 points instead of -3.0 points. So if Miami won the game or lost by up to 2 points that part of your teaser bet would win. A 6.5 or a 7 point teaser would give you Miami at +3.5 and +4.0 respectively. If you picked Dallas, you could move their point spread to +12.0, +12.5 or +13.0.
Teaser Prices (Basketball/Football)
|# of Teams||4/6pt||4.5/6.5pt||5.0/7pt||7.0/10.0pt|
|2 teams||10/12 (1.83)||10/13 (1.77)||10/14 (1.71)||N/A|
|3 teams||8/5 (2.60)||7/5 (2.40)||6/5 (2.20)||10/12 (1.83)|
|4 teams||5/2 (3.50)||2/1 (3.00)||9/5 (2.90)||N/A|
|5 teams||4/1 (5.00)||7/2 (4.50)||3/1 (4.00)||N/A|
|6 teams||6/1 (7.00)||5/1 (6.00)||4/1 (5.00)||N/A|
|7 teams||9/1 (10.00)||8/1 (9.00)||7/1 (8.00)||N/A|
|8 teams||14/1 (15.00)||12/1 (13.00)||10/1 (11.00)||N/A|
* Decimal prices (which include your wager) are in parenthesis.
* We reserve the right to change teaser payouts at any time, please check your bet ticket payout odds when placing your wager for official odds/prices.
If Wagers (Win and Action)
If Win and If Action wagers are similar to a parlay in that you are choosing multiple selections on a single Bet Ticket. You may add up to 8 games on each If Win or If Action Bet Ticket. You may also combine different sports and leagues on a single ticket.
On an If Win ticket a tie, or game cancellation for any reason, that game is considered a loss. Once a loss has occurred in your multiple selections the wager stops and you only get payouts from the previous winning wagers on the Bet Ticket.
On an If Action ticket a tie, or game cancellation for any reason, that game is considered a push. That selection's wager is refunded and the ticket is still live, thereby placing your next wager on the next selection.
Different from a parlay, you are only investing one initial wager amount from your account (for the first selection wager on the Bet Ticket). This is reflected as the Unit Bet on your Bet Ticket. All subsequent wagers are bet with the same initial wager amount.
If you're Unit Bet is $10 and on the first selection your payout is $20, you will be betting $10 (and no more) on the next selection on the Bet Ticket. If you win the second game and earn $60, you will still be betting that original Unit Bet amount $10 (and no more) on the next game and so on. If wagers are useful tools for when your account balance is low.
A few If Wager Rules
A. Selections do not need to be added to your Bet Ticket in chronological or simultaneous order. Whichever game you add first (selection #1, at the top of your bet ticket) will be your first selection. Selection #2 will be your second selection and so forth. For grading purposes your first selection will be considered first, then second, and so on. IF wager selections are not considered or graded in event time chronological order.
B. If Wagers cannot include multiple wagers on the same game or event. You cannot, for example, If Wager the over/under and the point spread on the same game. You are essentially allowed to pick one wager per game (of which there will be multiple up to 8) per Bet Ticket.
IF WIN Example
|Dallas Cowboys||+7, -110||$110||$100||WIN||$210|
|Miami Dolphins||+4, -110||$110||$100||WIN||$210|
|Detroit Pistons||+5, -110||$110||$100||Lose||$0.00|
|LA KINGS||-.5, +120||No Action on this wager|
|Total Bet: $110 |
Total Win: $200
IF ACTION Example
|Dallas Cowboys||+7, -110||$110||$100||WIN||$210|
|Miami Dolphins||+4, -110||$110||$100||Cancel||$110 (Refund)|
|Detroit Pistons||+5, -110||$110||$100||WIN||$210|
|LA KINGS||-.5, +120||$110||$120||WIN||$220|
|Total Bet: $110 |
Total Win: $320
Reverse Wagers (Win and Action)
"Reverse Bets" are a pair of IF wagers going both forward and in "reverse" order. Each team included in the Reverse will pair with another team to form two IF bets. Each bet in the reverse is an individual straight wager for the full amount of the reverse (each bet is for the same amount).
Reverse Wager Rules
- The first selection for your Reverse wager must start at the same time or before the second selection. Example: Your first selection starts at 1pm so your other selection must start at either 1pm or later.
- You cannot reverse a game to itself or any associated prop to that game. Example: You cannot Reverse the first half of a game to the full game or the other way around.
- You can only reverse for the amount that you wager on the previous bet. Example: if you wager $110 to win $100 on a game the second selection can only be for a maximum risk amount of $110
- You can place reverse wagers between leagues and sports
- Reverse wagers can only be placed with two selections
- Both Reverse WIN and Reverse ACTION are available.
Reverse WIN Example:
A 2 team reverse is really 2 IF Bets. If you bet on Dallas and Miami the wager would work as follows:
If Dallas Wins then Miami and If Miami Wins then Dallas
1) Both teams win: you would have bet a total of $220 ($110 on each IF wager) and won $400 for a total of $620 payout.
2) Dallas wins and Miami loses: In this case, the first IF bet (Dallas if win then Miami) you win the first straight bet and lose the second one. For a total loss of $10 ($220 bet and only $210 won). On the second IF (Miami if win then Dallas) you lose the first straight, having no action on the second one. For the second IF there is a loss of $110 ($110 bet, nothing won). This gives a net loss of $120 for this situation.
3) Miami wins and Dallas loses: This follows the same result as the previous example.
4) Both teams lose: In this case you would loses the first part of both IF wagers and loses a total of $220.
Asian Handicapping - Soccer Only
With Asian Handicaps, you bet on either the favourite or the underdog. There is no "Tie" bet. The handicap, or spread, removes the gap in ability between the favourite and underdog making the match a contest of equal ability. The bigger the ability gap is between both teams, the larger the handicap will be.
The simple example of this style of wagering would be the following:
Arsenal would be considered the favourite because 1/2 a goal is subtracted from their final score. Manchester would be the underdog because 1/2 goal is added to their final score. In this example, if you were to choose Arsenal, Arsenal would need to win the game by 1 goal. If the game ended in a 1-1 tie, then you would lose your wager because the final adjusted score would be Arsenal .5 and Manchester 1.
Sometimes the handicap line becomes more complicated and a second line is added. This is called a splitball and here is an example:
Again, Aresenal would be considered the favorite because of the negative line. In this case, you would be placing two bets; one for Arsenal at -0.5 and one for Arsenal at -1.0. If the game was to end with Arsenal winning 2-1, the result would be as follows:
You bet $100 on the wager which would be split into two $50 wagers. $50 on Arsenal at -0.5 and $50 on Arsenal at -1.0. Here are the possible outcomes for this example:
Arsenal Loses - Your total payout on a $100 bet would be $0.
You lose the -0,5 bet
You lose the -1.0 bet
Arsenal wins by 1 goal - Your total payout on a $100 bet would be $150.
You win the -0.5 bet and win $50
You tie the -1.0 bet and are refunded $50
The game is tied - Your total payout on a $100 bet would be $0.
You lose the -0.5 bet.
You lose the -1.0 bet.
Arsenal wins by 2 or more goals - Your total payout on a $100 bet would be $200.
You win the -0.5 bet and win $50
You win the -1.0 bet and win $50
Futures, Props and Special Wagers
Future wagers are bets that you make on events that will happen in the near future. An example would be betting on an NFL team to win the Superbowl before the NFL season begins. The bets list all applicable participants and the odds are either displayed as a fraction or as a price.
Propositions and Special Wagers
Proposition and special wagers are all other wagers that are not covered by the other wager types mentioned above. This includes wagers such as golf match-ups, individual player wagers and other types of bets. Propositions and special wager odds are displayed as either a fraction or as a price. We use standard official websites for grading proposition bets:
Baseball - MLB.com
Hockey - NHL.com
Basketball - NBA.com
Pro Football - NFL.com
College Football - ESPN.com
Management decision is final on all grading.
1st 5-Inning Line
The 1st 5 innings line will be considered official and be graded as soon as both teams have finished batting in the 5th inning. Listed pitchers must start for action.
Either Team Score in 1st
Either Team Score in 1st? Will be graded YES when a team scores in the 1st and NO when both teams have batted in the 1st without scoring. Bets on NO have action after a complete inning. Bets will be considered official when graded despite what may or may not happen after 1st inning (i.e. a rained out game after one inning.)
Props involving "firsts" such as will a pitcher 1st pitch be a strike or ball or will a batter reach base his 1st time up will be considered official and be graded as they happen. All other props have same rules as run lines and totals.
All Baseball Games & Game Props
In the event of a pitching change, all full-game totals, run lines, prop wagers and 5-inning wagers affected by the change will be graded as NO ACTION at the end of the game.
All (ACTION) full-game moneyline wagers will have action. If there is a pitching change after you place your wager, you will have ACTION at the opening price specified by us at the time of the last correct pitching change.
All listed full-game moneyline wagers where both pitchers are specified at the time of the wager ie. ((L) R JOHNSON / (R) C HAMELS) will be graded as NO ACTION at the end of the game in the event of a pitching change prior to the game.
All full-game moneyline wagers with 1 pitcher specified to start at the time of the wager ie. ((ACTION / (L) S KAZMIR) will be graded as NO ACTION at the end of the game if your specified pitcher does not start the game. If there is a pitching change on the other team, and your specified pitcher starts the game you will have ACTION at the opening price specified by us at the time of the last correct pitching change.
NCAA Football Conference Championships Tie-Breakers
Winner of the SEC, Big 12, and ACC conferences is defined as the winner of those conferences' championship games.
For other conferences, in the event of a tie in the regular season standings, the winner is defined as the highest ranked team according to the BCS standings the week following the conference championship games.
If no team is ranked in the BCS, then the team ranked highest in the AP poll the week following the conference championship games will be determined the winner.